Summary of Position: Under general supervision of the IT Manager, provides technical assistance to computer users. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, e-mail and operating systems. Performs network maintenance to ensure the network remains operational with minimal interruption of service.
Minimum Qualifications: Associate’s Degree in or equivalent vocational school certificate, with 3 years’ experience in computer field or Bachelor’s Degree in Computer Science or related field.
Knowledge/Skills/Abilities: Knowledge of various computer systems (both hardware and software), including applications. Knowledge of programming and software
development, such as Oracle, JAVA, Visual Basics, etc. Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. Skill to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Skill in operating business computers and office machines, including in a Windows environment, specifically Word and Excel, DonorPerfect, Access, presentation software as well as database programs, and PC-based computerized accounting software. Skill in preparing data that management can use to analyze problems, project consequences, identify and implement solutions. Ability to communicate in the English language both verbally and in writing information and ideas so others will understand.