Tuesday, August 18, 2015

Guest Experience Team Member

Summary of Position:  Works as a part of a team to provide consistent exceptional guest services to visitors of the Indian Pueblo Cultural Center.  While collecting admission and organizing center activities, acts as an ambassador for the brand to ensure positive word-of-mouth recommendations. Under the direction of the Guest Experience Manager, uses center wide information to ensure guests have correct information with increased opportunities for long-term engagement.

                

Minimum Qualifications:  High school diploma or GED; 6 months experience at information desk or in a customer service related role.

 

Knowledge/Skills/Abilities:  Knowledge of cash handling and cash registers. Ability to maintain a positive attitude and a willingness to assist, even through difficult situations. Ability to multitask and handle variations in the workload. Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public. Ability to communicate with a diverse population of guests through multiple channels including face-to-face, telephone, and written correspondence. Ability to be friendly, responsive, caring, knowledgeable and flexible with all customers. Ability to listen carefully in order to understand other’s needs. Ability to work towards solutions. Ability to service customers in a professional appearance and manner. Skillful at promoting and selling additional services/products through recommendations. Skilled in utilizing business related internet applications and Microsoft Word.